We frequently get requests from customers for phone support, to either answer questions or help with technical issues via the telephone.  You may have noticed that our phone number isn't listed publicly on our site.  This isn't because we don't care enough to help customers by phone, or because we are a nameless, faceless company hiding behind an impersonal internet site. 

NextUp Technologies is a small company dedicated to a few core beliefs:

• Make great software that helps improve the lives of our customers

• Keep our software affordable.  Given that many users of our software have some type of impairment that our software helps them overcome, it is vitally important that our software be affordable to everyone

• Be a friend to every customer and provide the best possible support we can.  Answer emails promptly. the net.

These are our core values and our priorities.  At times we have experimented with providing phone support.  We found a few problems with doing this:

• It takes about 10 times as long to help a customer over the phone as it does via email

• Because of the longer time required, we aren't able to help other customers by email nearly as quickly as we and they would like

• To provide phone support, we would have to hire several more people, which will in the end require us to nearly double the prices on our software

• Often in debugging a problem we need users to email us screen shots or debug files - information that cannot be conveyed over the phone.

While offering phone support would likely make a small percentage of our users happier, it would in the end hurt our ability to either answer everyone else quickly, or would require us to significantly raise the price of our software, which goes against our 2nd core belief that the software needs to be very affordable.

So, in the end we've made the decision to not offer phone support at all.  Instead, and we think you'll agree once you've tried us, we've decided to offer the best email support anywhere.  Our most important goal is to assist you in getting the most out of our software and making sure you are a happy customer.