Software doesn't activate - Order [NXT200408-9781-32155A]

[virdanus]

Hi,

I would like to request a refund for the purchase. Your software doesn’t activate and it has nothing to do with my the internet connection or firewalls (I tried 3 different Internet sources). On top of it I am not getting any responses to my requests.

Many thanks, Daniel


[NXT200408-9781-32155A]

[Jim Bretti]

Hi Daniel,

Sorry about the issue. We occasionally run into activation related problems, the solution is to do an offline activation. When TextAloud activation fails you should see a dialog with some options, including a button labeled "Request Offline Activation". If you press that button, and mail me the information displayed, I should be able to activate your license offline, and send you a serial number to use.

If for some reason we're not displaying a dialog when activation fails, enter your activation key in the trial window and press Ctrl+F10.

Send the information displayed in the offline activation dialog to me at jim@nextup.com

[virdanus]

Hi Jim, my email with the details has been sent. Thank you, Daniel

[virdanus]

Problem resolved. Thank you

[primefoodmarket]

Same with me I ordered and downloaded 3 x .. with adding the Activation code

But I still have no luck. I just emailed jim@nextup.com

I really need to get this set up