Hi,
I would like to request a refund for the purchase. Your software doesn’t activate and it has nothing to do with my the internet connection or firewalls (I tried 3 different Internet sources). On top of it I am not getting any responses to my requests.
Many thanks, Daniel
[NXT200408-9781-32155A]
Software doesn't activate - Order [NXT200408-9781-32155A]
Moderator: Jim Bretti
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Re: Software doesn't activate - Order [NXT200408-9781-32155A]
Hi Daniel,
Sorry about the issue. We occasionally run into activation related problems, the solution is to do an offline activation. When TextAloud activation fails you should see a dialog with some options, including a button labeled "Request Offline Activation". If you press that button, and mail me the information displayed, I should be able to activate your license offline, and send you a serial number to use.
If for some reason we're not displaying a dialog when activation fails, enter your activation key in the trial window and press Ctrl+F10.
Send the information displayed in the offline activation dialog to me at jim@nextup.com
Sorry about the issue. We occasionally run into activation related problems, the solution is to do an offline activation. When TextAloud activation fails you should see a dialog with some options, including a button labeled "Request Offline Activation". If you press that button, and mail me the information displayed, I should be able to activate your license offline, and send you a serial number to use.
If for some reason we're not displaying a dialog when activation fails, enter your activation key in the trial window and press Ctrl+F10.
Send the information displayed in the offline activation dialog to me at jim@nextup.com
Jim Bretti
NextUp.com
NextUp.com
Re: Software doesn't activate - Order [NXT200408-9781-32155A]
Hi Jim, my email with the details has been sent. Thank you, Daniel
Re: Software doesn't activate - Order [NXT200408-9781-32155A]
Problem resolved. Thank you
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- Joined: Tue Apr 14, 2020 11:11 pm
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Re: Software doesn't activate - Order [NXT200408-9781-32155A]
Same with me I ordered and downloaded 3 x .. with adding the Activation code
But I still have no luck. I just emailed jim@nextup.com
I really need to get this set up
But I still have no luck. I just emailed jim@nextup.com
I really need to get this set up